vbd9's Privacy Policy

1 Introduction & Scope of Policy

vbd9 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what information vbd9 collects about you, how that information is used, who it may be shared with, and what your rights are.

This policy applies to the vbd9 website, mobile version, and all services operated under it. By using this site you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using this platform.

2 What Information We Collect

vbd9 collects two types of information — information provided by the user and information collected automatically.

2.1 Information Provided by the User

• Name, date of birth, email address, and mobile number provided at registration.
• National ID card or passport details submitted for identity verification.
• Financial transaction details — bKash, Nagad, Rocket, or Upay account numbers.
• Information provided when contacting customer support.
• Preferences and feedback voluntarily provided.

2.2 Automatically Collected Information

• IP address, browser type and version, and device type.
• Login time, time spent on site, and pages visited.
• Cookie and session data — used to improve your browsing experience.
• Gameplay history and betting activity logs.

3 Purpose of Information Use

vbd9 uses collected information only for the following legitimate purposes:

• To create, manage, and complete account verification.
• To process all financial transactions, including deposits and withdrawals.
• To correctly apply eligible bonuses and promotional offers to your account.
• To provide customer support via 24/7 live chat and email.
• To prevent fraud and ensure account security.
• To ensure responsible gaming and identify problematic behaviour.
• To improve platform performance and user experience.
• To inform you about relevant offers and updates, where you have given consent.

We do not sell your information to any third party or share it with outside organisations for advertising purposes.

4 Information Sharing Policy

vbd9 does not generally share your personal information with third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for our technical infrastructure, payment processing, and security services. These partners are provided only the information necessary to carry out their specific tasks, and they are required to follow privacy obligations equivalent to this policy.

4.2 Legal Obligations

If we receive a lawful order from a competent court or regulatory authority, we are required to provide information in compliance with applicable law. In such cases, we always follow the principle of providing the minimum information necessary.

4.3 Business Restructuring

In the event of a merger, acquisition, or other corporate restructuring of vbd9, user information may be transferred to the new operating entity, but that entity will also be required to adhere to these same privacy standards.

5 Cookies & Tracking Technologies

The vbd9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining your login session, verifying security, and ensuring page performance. Disabling these cookies will prevent the site from working properly.

5.2 Analytics Cookies

These cookies help us understand which parts of the site are used most and where there is room for improvement. The data collected is aggregated and anonymous.

5.3 Cookie Controls

You can choose to accept or reject cookies from your browser settings. Keep in mind, however, that disabling essential cookies will prevent you from enjoying the full features of the site.

6 Data Security Measures

To ensure the security of your personal information, vbd9 has adopted industry-standard technical and organisational protective measures:

• SSL (Secure Socket Layer) encryption technology — all data remains encrypted during transmission.
• Secure server infrastructure — multiple layers of firewalls to prevent unauthorised access.
• Regular security audits and vulnerability testing.
• Strict access controls — only authorised staff can view necessary information.
• Data breach detection and response planning.

However, no platform can guarantee 100% security on the internet. We take every possible precaution, but we cannot accept full liability for unforeseen security incidents.

7 Data Retention Period

vbd9 retains your information only for as long as necessary. The following factors are considered when determining retention periods:

• All information is retained while your account is active.
• Financial transaction records must be retained for the applicable legal period even after account closure.
• Some information may be retained for an extended period for fraud prevention and legal protection.
• If consent for marketing communications is withdrawn, that information is deleted in a timely manner.

8 User Rights

As a user of vbd9, you have the following rights:

8.1 Right to Access

You can find out what information we collect and retain about you. Upon request, we will provide details of the information held.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary corrections as quickly as possible.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate interests.

8.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. We will give such requests proper consideration.

To exercise any of the above rights, contact us at [email protected].

9 Protection of Minors

vbd9 provides services only to those aged 21 and above. We do not knowingly collect personal information from minors. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated information.

Parents and guardians are requested to regularly monitor their children's online activity. If you suspect that a minor is using this platform, please contact us directly.

10 Third-Party Links & Services

vbd9 uses bKash, Nagad, Rocket, and Upay as payment methods. These payment services have their own privacy policies, and when you transact through these services, the policies of the respective providers also apply. vbd9 is not responsible for the privacy practices of these third parties.

If you follow an external link from our site, that site's own privacy policy will apply. We advise users to review the privacy policy of any third-party site before visiting it.

11 Policy Changes & Updates

vbd9 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• The updated policy will be published on this page with the update date.
• A notification of the changes will be sent by email to registered users.
• A notification banner will be displayed on the site.

Continued use of the site after any changes will be considered acceptance of the new policy. If you have any questions about policy changes, please contact our customer support team.

12 Responsible Gaming & Data Protection

vbd9 believes that responsible gaming and data protection are closely linked. By analysing your gameplay data, we can identify signs of potentially problematic behaviour and offer assistance where needed.

Information collected for this purpose is used solely for the protection of the user and is not shared with any third party for commercial purposes. To learn more about responsible gaming, visit our Responsible Gaming page.